This is the form you must complete if you want to submit a complaint to NEWBLOCK TRADING LIMITED. If you need assistance filling out this form, please contact one of our customer support representatives at .

Please fill this out on the screen and click on the “Submit Your Complaint” button below to submit your complaint immediately and automatically to NEWBLOCK TRADING LIMITED. Please note that the Company reserves the right to not accept complaints submitted to it by any other means or method (i.e. e-mail, telephone, etc.).

Complete, up-to-date and accurate information must be provided to NEWBLOCK TRADING LIMITED for the investigation and evaluation of your complaint. Note that the complaint form below is only indicative and not exhaustive. NEWBLOCK TRADING LIMITED can request additional information and/or clarification and/or evidence regarding your complaint. In addition, NEWBLOCK TRADING LIMITED may require you to resubmit a new complaint form if it considers that you have improperly completed and/or falsified your complaint form.

NEWBLOCK TRADING LIMITED will attempt to resolve your complaint based on good faith, fairness and by taking steps that are consistent with market practices.

NEWBLOCK TRADING LIMITED Client Complaint Form

Part I. Client Details

Fields marked with an asterisk (*) are mandatory.

Part II. Complaint Details

*Please provide below the name(s) of the contact person(s) of NEWBLOCK TRADING LIMITED at the time of your complaint:

*Please provide a Summary of your complaint in the space provided below. Please try to justify the disputed amount and/or include details that will facilitate the Company in investigating your complaint.

*When did the issue you are complaining about, take place?

*When did you first notice that there might be a problem?




Please attach together with this form any supporting evidence to your claim that will facilitate the Company's investigation of your complaint. Supporting evidence may consist of any documentation (screenshots, chats, phone records etc) relevant to the complaint.


*I hereby certify and confirm that to the best of my knowledge, the information furnished above is true, accurate, correct and complete.


*I acknowledge that NEWBLOCK TRADING LIMITED will give proper notification about my complaint within five (5) days from the receipt of my complaint and provide me with the unique reference number. The unique reference number should be used in all your future contact with the Company, the Financial Ombudsman and/or CySEC regarding the specific complaint. We shall make every effort to investigate your complaint and provide you with the outcome of our investigation within two (2) months from today. In case additional information is required, you shall be contacted by one of our officers. Please note that in order to expedite the investigation we require/request your full cooperation. Please refer to the “Complaint Info” page for further details on the issue.

CFDs are complex instruments and come with a high risk of losing money rapidly due to leverage. The vast majority of retail investor accounts lose money when trading CFDs. You should consider whether you understand how CFDs work and whether you can afford to take the high risk of losing your money.